Corpus Christi Medical Center's (CCMC) efforts to deliver the best patient experience for behavioral health patients were acknowledged with a prestigious award from Press Ganey, a global leader in healthcare experience solutions and services.
CCMC's Bayview campus has been named a 2023 Human Experience Press Ganey (HX) Guardian of Excellence Award® winner. This award is part of Press Ganey's annual ranking of the country's top hospitals and health systems, according to performance in inpatient behavioral health patient experience.
"The Press Ganey (HX) Guardian of Excellence Award® is a testament to how committed our team of caregivers is to our patients," said Eric Evans, CEO of CCMC. "Our physicians and healthcare professionals play a crucial role in providing the best care for our patients and the communities we serve. I am proud of this impressive recognition and to see their hard work recognized."
As a leading behavioral healthcare provider in South Texas and winner of the Press Ganey (HX) Guardian of Excellence Award®, Corpus Christi Medical Center Bayview is in the top 5% of healthcare providers in delivering patient experience in 2023. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.
“Corpus Christi Medical Center is raising the bar for healthcare standards, not just in behavioral health, but in all facets of care, inspiring a culture of continuous improvement and innovation across the human experience,” said John Lusins III, MD, medical director of behavioral health services and president of the medical staff of CCMC.
The Press Ganey (HX) Guardian of Excellence Award® recognizes those hospitals reaching the 95th percentile in patient feedback surveys for each reporting period during the award year. The survey captures patient responses regarding communication, wait times, respect and courtesy, patient privacy, and pain control.
"By putting their patients and workforce first each and every day, Corpus Christi Medical Center is demonstrating their unwavering commitment to their employees and to the communities they serve," said Patrick T. Ryan, chairman and chief executive officer of Press Ganey. "The caregivers at Corpus Christi Medical Center have inspired us with the compassion, empathy, and human connection they bring to the clinical healthcare setting. We are honored to partner with them as we celebrate their achievement."
Established in 2011, CCMC Bayview, a 68-bed behavioral health facility, is the largest mental health facility in South Texas, providing treatment for adolescents, adults, and seniors. Inpatient and outpatient services are available and include treatment for adult substance abuse.